Frequently Asked Question

No, you do not require a medical referral to attend the practice. Anyone is able to self-refer and contact the practice directly for an appointment, without seeing a medical practitioner first. If you have medical insurance and wish to use this for treatment, you will be required to contact your insurance company to obtain consent to attend the practice before booking an appointment.

On arrival you will be greeted by our Healthcare Administrator. Face masks and hand sanitiser are provided. There is an NHS Track & Trace QR code available at reception.

If this is your first visit, you will be asked to complete a set of registration forms. Please arrive 5-10 mins before your appointment time to do so. Remember your glasses if you require them.

We provide private treatment rooms, and wheelchair accessible toilet facilities for your use.

There is a comfortable waiting room offering TV and Radio. At this time we can only accommodate chaperone’s for under 16 years olds due to COVID restrictions. Free information leaflets are available for your consideration. 

Limited (1 hour) on-road bay parking directly outside the Practice and in the centre of Whaley Bridge

Unlimited free parking in the High Peak Borough Council Car Park by Whaley Bridge Basin Canal and also along A6 main road.

Yes it is. Our practice is located on the ground floor and is easily accessed from the street. Facilities include a wheelchair accessible toilet

At this time we can only accommodate chaperone’s for under 16 years olds due to COVID restrictions

Comfortable, loose clothing. You may decide to wear shorts as Physiotherapy and acupuncture patients may be required to undress down to your underwear particularly, if you have back or hip problems. Garments will be kept in a bag in the treatment room for the duration of the visit.

The Clinician will be in full PPE, working with in government guidelines for Covid-19.

You may feel sore for 24-48 hours after treatment has been administered. There is a slight risk of localised bruising after needle Acupuncture. Sometimes you can experience a mild feeling of tiredness with any treatment, but especially after Acupuncture. This is due to the release of natural chemicals called Endorphins into the blood stream and will ease within 12–24 hours.

There is little difference between the two terms, and they are often used interchangeably. Chiropody/Chiropodist is a historical term. Chiropody services are covered by Podiatrists.

You can see either the Podiatrist or the Physiotherapist, both deal with these problems and we will advise if you need to be seen by one or the other.

We can take payment through Worldpay either contactless or chip and pin.

Cash payments are welcome.

No. The therapist will only contact your GP with your consent where he or she feels there is a need to discuss a concern. This will fully be discussed with you at your appointment.

The Therapist will advise you on your treatment plan and attendance.